So you've spent some time adding information to your Knowledge Base and telling your assistant what to do in specific scenarios on your Define Behaviours page. The next important step is to run a few test calls.
We recommend running at least 2-3 test calls every time you make any change.
🎭 This is where your skills as an actor come in!
Phone the assistant in a number of scenarios pretending to be different types of customer (happy, angry, wanting a quote, wanting to complain, etc.) and see how the assistant reacts to each. If you want to make a change based on what the assistant says, simply make tweaks to the relevant page and retest.
Here are some other things to test:
Do you like the voice that the assistant is using? Change this setting here.
Does the assistant speak fast or slow enough? Change this setting here.
Can the assistant recall specific information that you have entered about your business like services provided, locations served, etc.? Change this setting here.
Can the assistant recall specific information that you have entered in your Knowledge Base if you uploaded content? Change this setting here.
What does the assistant do if you ask for a quotation for your work, or ask for a callback? Change this setting here.
What does the assistant do if you make up a complaint? Change this setting here.
What does the assistant do if you make up an emergency? Change this setting here.
Does the conversation feel natural? Does the assistant close the call well? Change this setting here.
If you connected your calendar, does the assistant correctly identify slots that are available and already taken when making booking? Does the assistant ask the right questions? Change this setting here.
If you connected any other systems, does the assistant talk about this integration at the right time (like suggesting availability lookup after the caller asks about availability)? Does it get the information right during the lookup? Change this setting here.