The dashboard is designed to give you access to everything you need from one place. If you bookmark only one page, this is the one.
There are several major sections on this page:
Subscriber Info
Manage your Assistant
1. Subscriber Info
Subscribers will see a box at the top of the page with renewal and usage information at a glance.
2. Manage your Assistant
Control Panel
Your Control Panel is the most important thing on the dashboard. This is where you can see access all of the settings which control it and see a few key metrics.
The three most important links are at the top:
Scenario Builder (yellow Scenario Builder button)
Add Knowledge (green Content button)
Define Behaviours (blue Instructions button)
Test Call (pink Test Call button)
3. Performance
The Performance section shows how your assistant is handling calls.
Choose a time period
Use the selector on the right of the section header to choose a period:
7 days
30 days (the default)
All time, which covers every call since your assistant went live
Every figure in the section follows the period you choose. 7 days only appears when your assistant has taken calls in the last week.
Calls answered
The large number is the total number of calls your assistant took in the selected period.
Below it, if you have more than one phone number, you'll see how many calls came in on each number. To rename a number, select the pencil icon beside its name, enter a new name, and select Save changes. The name can't be blank.
Key metrics
Metric | What it means |
Ave. call duration | The average length of a call in the selected period. |
Urgent calls | The percentage of calls where the topic classification is tagged as Urgent Action. |
Hot leads | The percentage of calls where the lead score is tagged as Hot. |
Resolved or advanced | The percentage of calls your assistant either answered in full or passed on to you with the caller's details. |
Resolved or advanced is hidden for All time on assistants created before mid-July 2026, because calls before that date weren't categorised.
Include or exclude calls
Two switches control which calls are counted:
Include abandoned and blocked calls? is on by default. Turn it off to leave out calls where the caller hung up before your assistant answered, and calls from blocked numbers.
Include test calls is off by default. Turn it on to count calls you made from the Test call page.
Both switches apply to every figure in the section and to the Knowledge gaps section below.
Select View all calls to open your full call history.
Outcome
The Outcome bar shows how the calls in the selected period ended:
Outcome | What it means |
Resolved | Your assistant answered the caller in full. No follow-up needed. |
Advanced | Your assistant moved things on as designed. There is likely an action identified. |
Gap | Your assistant could not answer a question that was asked. |
Excluded | When the caller hangs up without speaking or for very short calls. |
A high Gap count is your best signal that your assistant needs more information. See the next section for what to do about it.
4. Knowledge gaps
A knowledge gap is a question a caller asked that your assistant couldn't answer. The Knowledge gaps section lists these questions so you can add the missing information to your assistant's knowledge base or instructions.
The section header shows how many gaps have been identified. This feature is in beta, so themes and questions may occasionally be grouped in unexpected ways.
Review gaps by theme
Gaps are grouped by theme, such as Payments & billing or Bookings & cancellations. Select a theme on the left to see its questions on the right. Each question shows when a caller last asked it.
The list follows the same time period and switches as the Performance section. The newest 100 gaps are shown; if there are more, the count reads Latest 100 showing.
Open the conversation
To see the full call behind a question, select the open-in-new-tab icon on the question. The call opens in a new tab so you don't lose your place.
Hide a gap
Once you've dealt with a question, or if it isn't relevant, select the hide icon to remove it from the list. Hidden gaps aren't deleted, and they don't count towards the total in the section header.
To see hidden gaps again, select Show hidden gaps. Hidden questions appear crossed out. Select the hide icon on a hidden question to bring it back.
Close a gap for good
Hiding a gap removes it from your list; it doesn't teach your assistant anything. To stop the question coming up again:
Note the question and its theme.
Add the answer to your knowledge base, or add a rule in Instructions if it's about how your assistant should behave.
Make a test call and ask the same question.
Hide the gap.
You can run multiple AI Phone assistants - each with their own local phone number - from one Bot Bureau account.