Your assistant answers callers using two things: the basic details of your business, and the knowledge you give it. This article shows you where both live and how to keep them current.

The Content page has two sections.

Select the section header to open it. You'll see eight fields:

Change anything, then select Save changes. The update reaches your assistant within a minute. If you change your mind before saving, select Discard changes.

Tip: Be explicit. If you're open 9 to 5 on weekdays, say you're closed at the weekend. An assistant with a gap in its information sometimes fills the gap with a guess.

Each item in your knowledge base is something your assistant has read: a web page, a file, a video or text you wrote. The list on the left shows every item; select one to see exactly what your assistant reads on the right.

Every item has one of three states:

Nothing reaches your assistant until you save it. Items that need your attention have an amber border, an amber label and an amber banner when you open them.

The new item appears at the top of the list straight away. When we've finished reading it, it opens on the right so you can check it before saving.

Enter the page address. We read that one page, tidy it into plain text and show you what we found. Cookie notices, privacy policies and terms and conditions are removed automatically; callers never ask about those.

To add several pages at once, choose The whole website and enter the home page address. We look through the site and show you the pages we found, with the ones that usually matter most already ticked. Tick up to 10 and select Read pages. They arrive as one item you can open to see each page.

We can read PDF, Word, PowerPoint and Excel files, text files, and photos of a page (JPG or PNG). Files must be under 12 MB. We take the words out of the file, including tables, then you check them before saving.

Paste the video link. We read the video's transcript and turn it into notes your assistant can use. The video needs captions, which nearly every video has. The item takes the video's title as its name.

Type or paste what you want your assistant to know. We save it exactly as you write it. Start a line with # for a heading, or - for a bullet. This is the best option for prices, opening hours, or anything a caller asks often.

When an item opens, read What we read. This is the text your assistant will use. Change anything you like in the box, then select Save to my assistant.

We don't want to confuse the assistant by giving it information that conflicts with something it already has, so we run checks against what it already knows.

If a new item says something different from your business details, or from another item that's already live, you'll see a Check these section above the text with one card for each difference. Each card shows the existing answer, where it comes from, and the proposed new answer.

Choose one option on each card:

Opening hours can only be one or the other. You can't save until every card has a choice. If you update your business details this way, the basics section refreshes and shows an Updated label for a moment so you know it changed.

Open the item and select Retrieve latest. We read the page again and compare it with what your assistant has.

Items that haven't been checked in six months show May be out of date. They still work; retrieving the latest version clears the label.

Open any live item, change the text in What we read and select Save changes. Until you save, the item shows You've changed this, and your assistant keeps using the previous version.

Open the item and select Remove, then Yes, remove. The item and everything your assistant learned from it are gone straight away. For an item with several pages, Remove all pages removes them together.

Use the filters above the list: All, Needs review, Web pages, Files, Videos and Text you wrote. Needs review shows a count of items waiting for you. The search box matches titles, addresses and the text itself.