Where do I go to make this change?
From your Dashboard, locate the assistant that you wish to edit (most people only have one, but we support multiple assistants) and click the Control Panel (this is the button with the three dots, sometimes called an ellipsis menu). From there click Pick your Accent.
What does this page do?
This page allows you to change the voice and accent that your assistant uses when answering your calls.
The accent you currently use is highlighted in yellow.
From the list of options, filter by Gender and Accent
The names on this screen are the voice artists who added their voices to the library. This is an internal name only on the system; your assistant will not use this name in conversation with your callers.
Press play for each voice and listen to sample audio. Voices are recorded at different speeds and you can speed this up later in your configuration settings, so don't worry if your perfect voice is a bit slower than you hoped for.
Click Use voice on the profile that you want to use for your first call. You will be able to come back and change this later if you want.
Click Return to Dashboard at the top of the page
If there is an accent that you want to use which isn't on the list, just get in touch - we can probably find it for you.
Clicking Edit will allow the account holder to change this text from the default, and it usually takes 2-3 minutes for the change to take effect.