We currently support sending SMS messages to phone numbers from Ireland and UK. If you have a requirement to send message to other countries, please get in touch.
There are two types of SMS messages supported by Bot Bureau:
Notifications that are sent to you
This happens whenever you receive a call to your AI phone assistant.
This can be useful for people who are on the move and who don't check their emails or their Call History page throughout the day.
SMS messages that your assistant sends to your caller
This allows your assistant to send callers links to booking forms, payment pages, contact forms, feedback or survey forms, or to your website homepage.
We have found that this is a really good way to make sure that your caller is able to follow up with the actions discussed on the call like paying a deposit to complete a booking. We think of this as 'reducing friction' (i.e. reducing the chance of your caller not taking action).
You can also simply use it to say thanks for calling, and even share a discount code.
Both types of message are turned off by default when your account is created, so you won't accidentally send SMS messages and incur costs without turning it on.
SMS messages are an optional extra which isn't included in your monthly subscription. We have a generous free allowance of SMS messages for all account holders, after which you only pay per SMS sent - there is no need to buy bundles or credits to use these.
Where do I enable SMS messages ?
First, open your Dashboard and find the assistant on the that you want to enable SMS notifications for (most people only have one, but we support multiple assistants).
Click View More to expand the control panel
Click Notifications Centre.
How to enable SMS Notifications (sent to you)
Click the SMS Notifications (sent to you) tab at the top of the page and enable Receive SMS notifications after calls.
For receiving notifications via SMS, there is nothing else needed at this stage.
If you only want to receive SMS notifications in certain scenarios, learn about how to set up Smart SMS Notifications.
How to enable SMS Outbound (sent to your callers)
Click the SMS Outbound (sent to your callers) tab at the top of the page and enable Allow your agent to send SMS messages to your callers.
For sending SMS messages to your callers, once you have enabled it above, there are two further steps:
How much does it cost?
Click here for SMS pricing and details of our generous free allowance to test the capability.
If I manage more than one assistant, can I manage SMS settings separately?
Yes, each assistant is treated separately to give you more control.